Account & Data Deletion
Last updated: 21 June 2026
You can ask us to delete your TemKeep account and the personal data associated with it at any time. This page explains how, and what happens.
1. How to request deletion
To delete your account and personal data, email privacy@temkeep.com from the email address on your account, with the subject "Delete my account and data".
Sending from your account address helps us confirm the request is genuinely yours; we may ask one or two further questions to verify your identity before we proceed. Once verified, we delete your data as described below and email you to confirm when it's done.
2. What gets deleted
- Your account and profile (email, name, business details).
- The food-safety records you created — temperature readings, checks, notes and photos.
- Your early-access / mailing-list entry, if any.
3. What we may keep, and why
We may retain a limited amount of data where the law requires or allows it, for example:
| Data | Reason | Period |
|---|---|---|
| Billing / transaction records | Tax and accounting obligations | As required by law (typically up to 6–7 years) |
| Records needed for a legal claim | To establish, exercise or defend legal claims | Until resolved |
| Backups | Deleted data is purged from routine backups on the normal backup cycle | Up to 90 days |
Anything we keep is kept to the minimum necessary and is deleted once the reason no longer applies.
4. How long it takes
We complete deletion within 30 days of a verified request, and confirm by email when it's done. Backup copies are removed within 90 days.
5. Export your records first
Deletion is permanent and cannot be undone. If you need your food-safety records (for example to keep for an inspector), export them as a PDF from the app before requesting deletion.
6. Deleting from the app store
Removing the app from your phone does not delete your account or server-side data. Use the email method above to delete your data.
7. Contact
Questions about deletion: privacy@temkeep.com. For your full rights, see our Privacy Policy.